Frequently Asked Questions
Design & Customization
What does personalization or customization mean?
Personalization allows you to add unique elements such as your dog’s name or photo to a product. This transforms the item into a custom-made piece created exclusively for you. Customized items are designed, printed, and fulfilled individually based on your selections.
What are ready-to-use products?
Ready-to-use products feature pre-designed artwork created for dog lovers and their companions. These items are not personalized but are available in various styles and, in some cases, multiple color options.
How do I customize a product?
To personalize a product:
- Select the item you would like to customize.
- Use the available options to upload a photo and/or enter your dog’s name (if applicable).
- Preview the design if available, then add the item to your cart.
- Complete your purchase through the checkout process.
Production & Shipping
How much does shipping cost?
We offer a flat-rate shipping fee of USD 9.50 on all orders. Orders over USD 89.00 qualify for free shipping within the United States.
What are your production and shipping timelines?
- Ready-to-use items: Produced within 2–4 business days.
- Personalized/customized items: Additional 2–3 business days for customization.
- Shipping time: Typically 4–7 business days after production.
For exceptions or detailed information, please refer to our Shipping Policy.
What should I do if my order hasn’t arrived?
If your tracking number has not been received or your package has not arrived within the estimated timeframe, please contact us at fancypaws@gmail.com. We will investigate the issue and provide an update as soon as possible.
Returns & Refunds
Can I return an item?
- Customized or personalized products: Non-refundable unless defective or damaged. Please email us at fancypaws@gmail.com with photos of the item. We will respond within 3 business days.
- Ready-made products: Returnable within 30 days of receipt if unused and in original condition.
- Non-returnable items: Sale items and gift cards are not eligible for return.
For full return details, please refer to our Return & Refund Policy.
Payments & Security
What currency are your prices listed in?
All prices displayed are in U.S. Dollars (USD).
Will I be charged any additional fees, taxes, or VAT?
No. The total price displayed at checkout includes all applicable taxes and fees. There are no hidden charges upon delivery.
If you receive any suspicious messages requesting payment, contact us immediately at fancypaws@gmail.com.
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- PayPal
Are there any payment processing fees?
No. All payments are securely processed at no additional cost to you.
Where can I find more information about your terms?
Full terms and store policies are available in our Terms of Service.
Contact
If your question wasn't answered above, feel free to contact us at fancypaws@gmail.com. We’re happy to help.