Frequently Asked Questions

 GENERAL

How is FancyPaws different?

FancyPaws is a real brand focused on individually made, personalized and customizable items for dogs and dog lovers. You won’t find here mass-produced items like you may see on low-quality prints sites like Temu and Shine.

 At FancyPaws 

  • every order is designed and processed individually for one dog/one customer
  •  each item is printed once – there is no bulk stock or reuse
  • not two personalized orders are ever the same – you purchase a one-of-a-kind-product

                      Just carefully made products, created one dog at a time 

Why we do ship only within the United States of America

At the top of our website, you’ll see this important notice: “USA only”.

We want to explain to our customers why this policy exists.

Our products are printed and shipped by professional print partners located in the United States.

When orders are shipped to destinations outside the U.S., customers are charged with high export duties, import taxes, and customer fees (these are the hidden costs of mass-product, low-quantity and low-priced online business like Temu and Shine that ship their products to U.S. customers from outside the U.S.).

These extra charges often cost more than the product itself, and unfortunately, we cannot control, estimate, or refund them.

To avoid placing international customers in that situation, and to keep pricing simple and transparent, we currently ship only within the United States of America.

Exceptions (U.S. territories)

We currently do not ship to U.S. territories such as Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, or Northern Mariana Islands, as our print partners treat these as international destinations with additional customs requirements.

If the above-mentioned situation changes in the future, we will update this page.

Our goal is to ensure that every customer receives their order without unexpected charges or delays.

DESIGN

What is personalization and customization?

·         Personalization allows you to add unique elements such as your dog’s name or photo to a product. This transforms the item into a one-of-a-kind custom-made piece created and produced exclusively for you.

·        Items you can customize are designed, printed, and fulfilled individually based on your selections of colors, prints and designs.

Do you also sell products that don’t require customization?

Yes. While most of our items can be fully personalized or customized and allow you to upload your dog’s photo, add personal details or choose your favorite color, print or design, we also offer a selection of pre-designed products that can be ordered as they are.
These items are created with dog lovers in mind and are meant to complement our personalized products — we hope you enjoy them just as much.

Do you sell matching products as bundles?

Some of our products are also available as bundles, allowing you to save money by purchasing several coordinated products together instead of buying each piece separately. Bundles are a great option if you’re:

  • looking for matching items (for your home, your dog, or as a gift),
  • wanting better value compared to buying each product individually,
  • shopping for a complete set without needing to customize every item,
  • or simply hoping to try multiple products at once for a lower combined price.

Bundles give you convenience, coordinated style, and extra savings — all in one click.

Can you print my personalized transformations are printed on products besides canvas and posters?

Sure! Every transformation we made for you can be printed on most of our products after you purchased it as a canvas- or poster print. We archive your transformed dog photo (not the original photo of your dog) for this very reason. This allows us to print your art print on any of our other suitable products at any time.

Do I get to approve my design before printing?

Of course! For every order you personalize, you will see what the finished product will look like either immediately when you upload your photo or when you write the name/text. This gives you complete control over your personalized design. You can find detailed information on each product page.

·         An exception to this is our art transformations (“The Art Studio”). Here, you will receive a print proof by email within 24 hours (Monday to Friday) of placing your order. Your order will only be processed after we have received your approval by email. You can find detailed information on this on each relevant product page.

We believe approval is essential to create something truly personal.

What happens to the photos I upload?

Your privacy matters!

  • Uploaded photos are used only to create your personalized product
  • ·       Photos are not reused, resold, or stored long-term
  • ·       After production, images are permanently deleted
  • Your dog’s photo belongs to you – not to us or a database.

PRODUCTS

Do you sell matching products as bundles?

Some of our products are also available as bundles, allowing you to save money by purchasing several coordinated products together instead of buying each piece separately. Bundles are a great option if you’re:

  • looking for matching items (for your home, your dog, or as a gift),
  • wanting better value compared to buying each product individually,
  • shopping for a complete set without needing to customize every item,
  • or simply hoping to try multiple products at once for a lower combined price.

Bundles give you convenience, coordinated style, and extra savings — all in one click.

Can you print my personalized transformations are printed on products besides canvas and posters?

Of course. Every transformation we made for you can be printed on most of our products after you purchased it as a canvas- or poster print. We archive your transformed dog photo (not the original photo of your dog) for this very reason. This allows us to print your art print on any of our other suitable products at any time. 

PRODUCTION- & DELIVERY TIMES

Transparency is as important to us as it is to you.

  • ·       Average production und delivery times are clearly listed on each product page
  • ·       Exceptions (for example for art transformations) are explained on the relevant product pages

·         PLEASE NOTE: Production & shipping times may differ from the average times stated on the product pages during public holidays and vacation periods. We reserve the right to adjust our production and shipping times accordingly without prior notice. By placing an order with us, you automatically agree to this policy.

·       Please also note that your order may arrive in multiple shipments. To ensure the best material quality and printing techniques, we work with specialized production partners for different items such as apparel, home décor, and jewelry.

How much does shipping cost?

We offer a flat-rate shipping fee of USD 9.50 on all orders. Orders over USD 89.00 qualify for free shipping within the United States.

Please refer to our Shipping Policy for detailed information.

What should I do if my order hasn’t arrived?

If your tracking number has not been received or your package has not arrived within the estimated timeframe, please contact us at hello@gancypawstore.com. We will investigate the issue and provide an update as soon as possible. 

RETURN & REFUNDS

Who handles customer support?

  • Real people, not AI bots.
  • ·       Customer support is handled bey humans, not AI
  • ·       Available Monday to Friday by email to hello@fancypawstore.com
  • ·       Support is provided with clear and honest answers
  • If you contact us, you’ll hear from a real person who understands your order.

Can I return an item?

  • Personalized products: Non-refundable unless defective or damaged. Please email us at hello@fancypawstore.com with photos of the item. We will respond within 3 business days.
  • Customized and ready-to-use products: Returnable within 30 days of receipt if unused and in original condition.
  • Sale items and gift cards are not eligible for return.
  • Please refer to our Return & Refund Policy for detailed information.

Do I get a refund?

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs are non-refundable.

PAYMENTS & SECURITY

What currency are your prices listed in?

All prices displayed are in U.S. Dollars (USD).

Will I be charged any additional fees, taxes, or VAT?

No. The total price displayed at checkout includes all applicable taxes and fees. There are no hidden charges upon delivery.
If you receive any suspicious messages requesting payment, contact us immediately at hello@fancypawstore.com

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal

Are there any payment processing fees?

No. All payments are securely processed at no additional cost to you.

Where can I find more information about your terms?

Full terms and store policies are available in our Terms of Service.

SUMMARY

  • FancyPaws is not a volume-driven marketplace.
  • We’re a personalization-focused brand built around care, clarity, and trust.
  • At FancyPaws you find carefully made products, created one dog at a time.

STILL HAVE QUESTIONS

If you’re unsure about anything:

  • ·       Check our product pages for detaild informations
  • ·       Visit the pages listed in the footer of our website
  • ·       Or contact us directly via hello@fancypawstore.com – we’re happy to help

We believe trust is earned through transparency, not marketing tricks.

BY THE WAY – here are some common scam 🚩 red flags to look out for if you plan to buy something online:

  • ·       Endless countdown timers
  • ·       Low stock pressure to order fast
  • ·       Massive discounts on every product
  • ·       Incomplete product descriptions
  • ·       Vague production- und shipping times information (“ships soon”)